Get in touch the way that suits you.

Which way to reach us

Different requests suit different channels. If you aren’t sure, call: the front desk can sort out most requests on the spot or find the right person to get back to you. As a rough guide:

• Booking a new appointment: book online at any hour, or call if you’d like help choosing a time or working out how long to allow. If it’s your first visit, our new patients page explains what happens.
• Rescheduling or cancelling: phone is quickest, especially for an appointment today or tomorrow. Email is fine if it is further ahead.
• Toothache, swelling or a dental injury: always phone, ideally early in the day. Please don’t rely on email or online booking for urgent problems, because we may not see the request in time.
• A health fund question: call or email with the name of your fund and, if you have it, the item numbers from your treatment plan.
• A copy of your records or x‑rays: email or write to us with your full name, date of birth and where you’d like them sent.

Handy details for your call

Having a few details nearby helps us find your record and sort things out in one call:

• The patient’s full name and date of birth, and a phone number we can reach you on
• Your health fund card, or at least the name of your fund
• For children who may be eligible for the CDBS, their Medicare card
• For pain or an injury: which area hurts, how long it has been going on, any swelling or fever, and any pain relief you have already taken
• Any referral letter from another dentist or doctor

Email and your privacy

Email suits everyday requests: booking questions, moving an appointment that is a few days away, sending a referral letter or asking for a copy of an invoice.

Please keep health details out of your emails. Ordinary email isn’t always encrypted, and messages can be stored on several servers, forwarded by mistake or seen by someone else using the same device. Rather than describing symptoms, medicines or medical conditions, write something like “please call me about my treatment” and we will phone you back.

We read and reply to emails during opening hours. If you haven’t heard back when you expected to, give us a call in case the message went astray. Outside opening hours, our emergency page explains where to get advice if you have dental pain or an injury.

Access needs and support people

If anything would make your visit easier, tell us when you book so we can plan for it. That might be a longer appointment, a quieter time of day, help filling in forms or a chat beforehand about getting into the building and the surgery.

You are welcome to bring a support person, carer or family member into your appointment, including someone to help with language. If you use the National Relay Service, you can contact us through it on our usual number. If you have hearing or vision difficulties, tell us how you prefer to receive information, such as written care instructions after treatment or a phone call instead of a text reminder.

Coming from a nearby suburb

We are at 17 Lawley Street in central North Beach, a short trip from most of Perth’s northern coastal suburbs. Each suburb page has directions from that side of town and a little local detail: Hillarys, Sorrento, Marmion, Watermans Bay, Trigg, Scarborough, Carine, Duncraig, Warwick and Karrinyup.

How we use your details

We use the contact details you give us to confirm and remind you about appointments, follow up after treatment, process claims and get in touch about your care. Reminders may come by text message, email or phone.

Tell us if your phone number, email or address changes, or if you’d prefer not to be contacted a particular way. Our privacy policy explains in full how we collect, store and share personal information, and how to access or correct it.